|
Pet Industry Professionals - Training & Consulting
Take advantage of the diverse skills and experiences of the Urban Tails team with our training and consulting packages. We have over ten years of experience operating a multi-service pet facility that also includes five playgroups of dog daycare action. As co-author of Off-Leash Dog Play: A Complete Guide to Safety and Fun you will be learning from an industry recognized leader in off-leash dog play.
We are now offering hands on opportunities to either hone your current skills or to "learn before you leap", be it adding daycare to an existing business or getting a feel for operating a pet care facility in general before quitting that corporate job for good.
Focus on Dog Daycare:
Many resources exist today to help you get your daycare program started. With Urban Tails you select the package that fits your needs.
-
We can consult on a complete start-up or provide the bottom line information you want on a specific topic.
-
You choose from facility design, dog language classes, to hands-on temperament evaluation and daycare management training.
-
We know small business owners are short on time and money so our packages have been designed to provide high dollar value in time saving programs. Get the inside information on designing a safe, well managed daycare service from the professional that lead the effort to create the original daycare standards. Standards developed with input from daycare owners and professionals from across the country and published in the Pet Care Services Association Voluntary Facilities Accreditation Program.
Daycare Management Training $300 ($255 each adtl person from same facility)
ØOne day course provides basics to start daycare management
ØLeadership and Dog Body Language 101
ØTemperament Testing
ØDog Daycare Policies
ØManaging Groups/Play
ØDog Incidents & Breaking up Fights
Ø2 hours of Self-study prior to site visit
Ø7 hours training at Urban Tails site (2.5 hrs classroom & 4.5 hrs
hands-on daycare &/or temperament testing experience)
ØCD of forms ready to customize for your facility (Word document
format)
ØPet Facility option, additional $25 – Obtain written feedback on
performance of your staff during training pointing out strengths
and areas for further study and skill development.
ØOptional 2nd day spent working with playgroups $100
Temperament Testing $250 ($200 each adtl person from same facility)
ØHalf-day course
ØProvides in depth information on screening dogs
ØTypical dog language observed during dog introductions
ØHow to review paperwork to plan testing
ØVideo review of tests and two actual tests during lab sessions
Group Play & Dog Language 101: $80 each half day session ($150 for both sessions, one attendee)
Based on book Off-Leash Dog Play: A Complete Guide for Safety and Fun presented by co-author Susan Briggs
ØTwo half-day sessions
ØIncludes video clips, live dog demonstrations and study materials
Dog Language 101 (am session, 3.5 hours)
ØDog language basics, body language and emotional states
ØRecognizing and managing stress
ØDog and human interactions
ØAgggression and resource guarding
Group Play 101 (pm session, 4 hours) ØEffective leadership techniques ØDog social gestures ØDog play styles and inappropriate play ØAggression, resource guarding and stopping a fight ØDog greetings and proper introductions ØControlling the playgroup
Daycare Exploration: FREE to PSCA members; $40 non-members
Ø30 minutes of professional input on daycare industry via phone,
email or tour of Urban Tails facility with Q&A
Daycare Introduction: $75 ($50 each additional person from same facility)
Ø30 minutes of professional input on daycare industry via phone or
email
Ø1 ½ hours daycare floor experience at Urban Tails facility
Daycare Design Considerations: $300
Ø4 hours total consulting time ($80/hour charged for additional
time)
ØIncludes Facility Plan review and feedback for compliance to daycare
standards (PCSA VFA Program)
ØFacility Material selection consultation (flooring, walls, fencing, etc)
ØFloor plan evaluation for operational workflow
Daycare Staff Training Program Development: $300
Ø4 hours total consulting time ($90/hour charged for additional
time)
ØReceive a customized new hire training program worksheet for
your facility
ØRecommendations on incorporating daycare and dog behavior
resource materials for your technical training
ØDevelopment of assessment tools to confirm comprehension of
key skills by staff trained
How do you decide which daycare focused package is right for you? Consider the following key points:.
1. I have experience working with dogs, have designed my ideal facility, but would like to see a daycare operation and get insight from experienced professionals. Daycare Exploration is the right program for you.
2. I’ve always worked in the corporate world but am happiest hanging out with my dogs. Daycare sounds interesting, but I’m not really sure what is required to operate one and I’m not ready to spend a lot of money until I know more. Daycare Exploration is the right program for you.
3. I know the daycare industry is right for me and I’d like an introduction to working with a daycare group and the opportunity to get questions answered from experienced professionals. Daycare Introduction is the right program for you.
4. I’m getting ready to open my facility and want training on evaluating temperament of dogs and daycare group management. Daycare Management Training is the right program for you.
5. I own a pet facility but would like to add daycare services and need my manager and staff trained. Daycare Management Training is the right program for you.
6. I have dog experience and am comfortable managing groups of dogs, but would like some insight on facility design factors. Daycare Design Considerations is the right program for you.
7. I currently operate a pet facility offering daycare services and am looking for help developing a staff training program. Daycare Staff Training Program Development is the right program for you.
Focus on the Pet Care Industry:
Have you decided to quit your corporate job to buy or build a kennel, dog daycare or groom shop? Are you independently wealthy or are you having to beg family, friends and banks to believe in (& more importantly FUND) you? It's a real catch 22 trying to get the experience to either know that this is what you want to do or to satisfy concerns of those holding the purse strings to your dreams.
We've been there and we know oh so well what you are going through! At the request of some industry lenders, we have put together an intensive hands-on course focused on providing work experience, insight on challenges, keys to success and the inside scoop to managing a multi-service pet care facility.
Pet Facility Operations - The Inside Scoop: $1,200 ($1,000 ea. adtl person from same facility)
Part 1: Behind Closed Doors - Animal Boarding- 2 Days
ØSafe dog handling & effective leadership tools
ØKeys to cleaning & disinfecting
ØFeeding, medications & record keeping
ØExercise, eliminations & fun activities
ØRecognizing & managing stress
ØHealth & safety - geriatric & special needs pets
ØHandling emergencies
ØPlanning & survival tips for peak periods
ØPolicies - setting them to meet your facility goals
Part 2: Upfront Customer Care, Complimentary Services, Personnel &
Support Systems - 2 Days
ØMaking the right first impression - front desk challenges
ØDog Daycare - keeping it safe & fun
ØGrooming & Bathing - an owner/groomer point of view
ØDog Training - choosing & designing programs
ØHiring, managing & scheduling staff - tips for teamwork
ØEmployee safety - OSHA & worker's comp realities
ØKeeping it all going - tips on facility support systems
ØCounting beans - cash flow, seasonality & growing profits
Enroll now for this high value program designed in a time saving format for busy professionals . . .
8 hours self-study
8 hours training at our facility in Classroom study with Q&A and
24 hours at our facility in hands-on lab work
For any of the above courses, check the current class schedule to see what dates work for you. Other Consulting Options:
ØGeneral consulting rate of $90 per hour ØOnsite at Your Facility: $1,200 per day onsite & travel time, plus travel expense reimbursement ØCustom Consulting×
Daycare Staff Training Program: Price to be determined
ØCustom designed for the needs of your staff
ØDesigned to introduce staff to dog language and behavior without
overloading on technical jargon
ØEach course includes quizzes and practical exercises to
facilitate application of material to working in a daycare
environment
ØApproximately 40 hours of staff training modules available:
o Leadership Program
o Dog Language I – Body Language Basics
o Dog Language II - Social Signals & Aggression
o Dog Playgroups – Breed Tendencies, Play Styles & Stages
of Development
ØPet Facility Package facilitates training multiple staff and includes
New Staff Dog Management Skills Observation Worksheet
and New Staff Training Worksheet templates
|