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  • It’s obvious that you all love dogs and it makes me feel good about leaving my boy with you every day.” – Sandy G
  • Thank you Urban tails for the great care and love you provide for our puppy.” – Benjamin M.
  • With everyone, including the dogs, so happy and friendly, I know that Urban Tails provides an excellent service.” – Christine T.
  • Urban Tails always reassures me they're doing a great job when Rambo comes home happy and calm.” – Jennifer J.
  • We could not be more pleased with Trunks training.” – Jane P.
  • Monica was a fantastic trainer and broke everything down into manageable steps.” – Group Class Participant

Forms & Policies

Forms

Pooch Personality Profile

Birthday Party Request Form

Policies

Payment

  • Payment is due when services are rendered.
  • Prepayment or a credit card on file is required for all after hours pick-ups.
  • Urban Tails credit (good for 6 months) will be given for overpayments, retail returns or cancelled reservation deposits.
  • Retail returns must be in original packaging and in salable condition

Daycare & Testing

  • Social Evaluations are available Monday through Friday at 9:00 am & 1:30 pm
  • Advance reservations for daycare are required.
  • Recurring daycare appointment schedules are recommended and can be reserved with our guest services team.

Check-In/Check-Out

Normal hours of operation:

Monday - Friday 7:00am - 6:30pm

Saturday 9:00am - 4:00pm

Sunday after hours pick up fee applies

We understand that life is frequently unpredictable. However, the dogs staying at our facility play hard & REALLY need their sleep. We strongly encourage all clients to drop-off and pick-up within our regular check-in/out hours, to avoid waking them.

Special appointments outside of the regular check-in and check-out times must be scheduled in advanced and may be subject to additional charges. Your pet may also be placed in less spacious accommodations during the periods outside the defined check-in/out times until their loft or suite is available. During the hours shown below we accept appointments for pet drop-off or pick-up for an extra fee:

M-F  6 am – 7 am & 6:30 pm – 9 pm
Sat  7 am – 9 am & 4 pm – 9 pm
Sun 7 am – 9 pm

Holiday Lodging

Peak times include spring break, June, July, August, Thanksgiving and December 23 - January 5th . A three night minimum charge is required for holiday lodging in our dog lofts and cat suites.

A $50 deposit is required to confirm your holiday lodging reservation (cage-free, loft & cat). Deposit forfeited for all late cancellations, no-shows, or reservation changes that reduce the number of nights reserved. Two weeks notice is required for cancellations or reservation changes for credit of deposit paid.

Lodging reservations during peak periods are subject to a cancellation fee in the event a 48 hour notice is not provided. Cancellation fee equals one night boarding fees.

Damage Fees

You will be responsible for damage fees or replacement costs of any items physically damaged by your dog during their stay. We do not charge for normal wear and tear. Damage fees for our standard loft set-up range from $5-$50 and physical suite damage fees are capped at $200.