Normal hours of operation:
Monday - Friday 7:00am - 6:30pm
Saturday 9:00am - 4:00pm
Sunday after hours pick up fee applies
We understand that life is frequently unpredictable. However, the dogs staying at our facility play hard & REALLY need their sleep. We strongly encourage all clients to drop-off and pick-up within our regular check-in/out hours, to avoid waking them.
Special appointments outside of the regular check-in and check-out times must be scheduled in advanced and may be subject to additional charges. Your pet may also be placed in less spacious accommodations during the periods outside the defined check-in/out times until their loft or suite is available. During the hours shown below we accept appointments for pet drop-off or pick-up for an extra fee:
M-F 6 am – 7 am & 6:30 pm – 9 pm
Sat 7 am – 9 am & 4 pm – 9 pm
Sun 7 am – 9 pm
Peak times include spring break, June, July, August, Thanksgiving and December 23 - January 5th . A three night minimum charge is required for holiday lodging in our dog lofts and cat suites.
A $50 deposit is required to confirm your holiday lodging reservation (cage-free, loft & cat). Deposit forfeited for all late cancellations, no-shows, or reservation changes that reduce the number of nights reserved. Two weeks notice is required for cancellations or reservation changes for credit of deposit paid.
Lodging reservations during peak periods are subject to a cancellation fee in the event a 48 hour notice is not provided. Cancellation fee equals one night boarding fees.
You will be responsible for damage fees or replacement costs of any items physically damaged by your dog during their stay. We do not charge for normal wear and tear. Damage fees for our standard loft set-up range from $5-$50 and physical suite damage fees are capped at $200.